A grayed out Login option on the Clean Access agent could mean a number of things.  The Clean Access agent goes into a dormant state when your computer is not connected to the FIU network.  In this state, it will not prompt you to log in, nor will it interfere with your network connectivity in any other way.  When in a dormant state, the Clean Access agent will also not let you click on the Login or Logout options and will display them grayed out.

The Login or Logout options may also be grayed out while connected to the FIU network thereby not allowing you to login or logout. This page will discuss the most common causes and solutions if this occurs while connected to the FIU network.

* Note for faculty and staff:  Remember Clean Access is only enabled in the residential housing areas and on the wireless network.  If you are a faculty or staff member connected to the on-campus wired network, Clean Access will be dormant as described above.  This is normal as the Clean Access agent is not needed to access the on-campus wired network.

Common Causes and Solutions for grayed out Login

• Residents: 
  • Before troubleshooting this problem, make sure that your computer is connected directly to the port on the wall.  There should not be other devices between your computer and the port on the wall (i.e., no switches, hubs, routers, etc).  If you have a switch, hub, or access point which you are trying to use on the network, refer to the Supported Devices link for more information on how to configure those devices.
     
• Wireless
  • If you are trying to access the wireless network, verify that you are connecting to a valid FIU SSID.  The current wireless SSID for FIU is FIUAIR.
     
• Refer to the basic troubleshooting guide to make sure that your computer has a link and is properly connected to the network.
   
• The simplest and most common solution to this problem is to exit the Clean Access agent and launch it again from the Start menu:  Start - All Programs - Cisco Systems - Cisco Clean Access - Clean Access Agent.  If this does not resolve the problem, also try to restart your computer.
   
• Firewalls may block the Clean Access agent's ability to communicate with the network.  If you are running a personal firewall, you will need to allow the Clean Access agent to communicate with the network.  Remember the Clean Access agent is installed on C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe.  Your personal firewall may ask you to grant access to the Clean Access Agent.  You should permanently grant the Clean Access Agent the ability to access the network if prompted.
  
  
  * Note:  Some personal firewall products do not let you alter the configuration of the firewall if the product is not properly licensed or if the license expired.  You might need to renew the product's license or uninstall the product correct this issue.

  Windows Firewall

  • Although not common, it might be necessary to make an exception on the Windows Firewall for the Clean Access agent.  If you have the Windows firewall enabled, click on Start - Control Panel - Windows Firewall - Exceptions - Add Program, and select Cisco Clean Access from the list of programs.
     

  Other Personal Firewalls

  • If you are running other personal firewalls like McAfee Internet Security, Norton Security Center, or ZoneAlarm (among others), you will need to make an exception for the Clean Access agent on your firewall.  Refer to your firewall documentation for instructions on how to make these exceptions.  Below, are the instructions on how to make an exception on the Norton Internet Security product.

    Norton Internet Security - From the Norton Security icon in the system tray, double click Personal Firewall, click Configure - Programs, and select the Cisco Clean Access Agent.
     

• If none of these steps have helped get you on the network, you will need to contact the UTS Support Center to help resolve your problem.